FAQ’s

The key requirement is a broadband connection capable of streaming a video off the internet without too much stuttering. Most modern handheld devices, laptops with speakers/headphones and microphones, or a PC that is fitted with a webcam/ microphone and speakers, will be able to connect to the hub via Zoom. If you are a member of the network hub you do not have to worry about IT equipment as this is already set up and managed for you in one of the NI Hospice ECHO suites. If you need to purchase a webcam for your computer, choose a make, that is, ‘plug and play’, and that does not require you to load software onto your computer.
Category: Technology
Zoom is the software that is used by Northern Ireland Project ECHO® to run its network meetings. The Zoom software can easily be downloaded onto the device you wish to use when zooming (logging in) into network sessions. After downloading this software you can easily create an account which is required to join your ECHO network meetings.  If you are a member of the network hub then you do not have to set this up as this is already set up for you in one of the NI Hospice ECHO suites. Instructions regarding Zoom will be provided for you in your training pack on your scheduled training day. You will also be given a unique ID number via email either by your administrator or IT technician which will allow you to join your network meeting. After you download Zoom and create an account you will simply join your network meeting by entering the unique ID which will be emailed to you.
Category: Technology
Each ECHO Network has a designated IT contact that will help you with any queries or problems that you may be having before and during your ECHO Network session regarding any technical issues. The IT technician will assist you in trial sessions which will test your Zoom and connection to ensure smooth running of ECHO sessions. You will usually meet your dedicated IT technician on your scheduled training day. In addition, you will also receive his/her contact details on the troubleshooting document within the training pack that will be provided for you.
Category: Technology
You will receive a document titled ‘troubleshooting’ inside your training pack. This will provide you with details of important contacts should you need assistance in areas of administration or IT relevant to your ECHO Network. In addition the troubleshooting document has contact details for the Project Manager and Business Development Coordinator should you need these.
Categories: ECHO Admin, Technology
Moodle is an online resource library that will give you access to online materials. It will allow you to view recorded ECHO sessions and other resources such as the presentations that are discussed, alongside, useful links and documents relevant to the subject of your ECHO. You will be sent your unique log in details for this via email, in addition to instructions of how to enter the site. This will be forwarded to you by the relevant ECHO administrator or IT technician. Again if you have any difficulties with this you can contact IT who will assist you.
Category: Technology
Your allocated administrator will be responsible for the circulation of correspondence and documentation concerned with your ECHO network, such as case presentations and bespoke network programme. If you have any queries or need assistance in this area you can contact your ECHO administrator who will be happy to help you. You will usually meet your ECHO network administrator on your scheduled training day and you will receive his/her contact details in the troubleshooting document inside your training documentation.
Category: ECHO Admin
The hub normally attend the ECHO session from ECHO NI HQ at the NI Hospice, Somerton Road. The hub is the multidisciplinary group of experts for a specific clinical area and usually consists of a network lead, a facilitator, alongside experts in the particular subject of the ECHO session who deliver the teaching presentation and provide suggestions and expert opinion to the spokes. A spoke can be any one person or a group of people who generally participate in an ECHO session from their own location via video link to the hub. The spokes are those who are being educated and supported via Project ECHO.  The spokes are responsible for delivering case presentations which will offer discussion and opinions of best practice from peers and hub experts.
Category: ECHO Admin
It is very important that all hub and spoke participants from your knowledge network attend your ECHO network training day (normally 3 hours) as this will provide you with useful information about the ECHO project and enable you to contribute to agreement on dates, times and curriculum topics for your upcoming ECHO sessions. This information will then be transferred into an ECHO programme/curriculum for your ECHO meetings. Case presentations will also be discussed and allocated at your training day. You will also get a chance to meet different people who will be involved in coordinating and attending your network meetings such as other spokes, hub team, IT, administration, alongside, the lead and facilitator. At the training day you will also receive a training pack which will have a variety of documents inside with important information for you to familiarise yourself with so as you understand the ECHO ethos and practicalities. You may also receive a pre ECHO evaluation in this, which you are required to complete and return to the administrator of your Knowledge network.
Category: Training
When completing a case presentation you will be required to use the case presentation template. You can access this on the ECHO NI website or via your administrator. You will also receive a hardcopy example of a case presentation template with instructions on how to complete this in your training pack.
Category: ECHO Admin
Each ECHO Network has a training day plus nine ECHO sessions to be run before 31st March 2017.  These usually run on a fortnightly or monthly basis, however your ECHO network may decide to have the first two fortnightly as a way of getting you familiar for the network meetings thereafter.
Category: ECHO Admin
Each ECHO will usually last one hour and thirty minutes or two hours maximum.  All ECHO sessions will begin and end at the agreed times.  If you cannot attend or need to leave an ECHO meeting early, you can inform your network lead and/or network administrator.
Tags: admin, network